How can we help you?
Does your question concern a theme below? Click directly on the relevant theme to find the answer. If you cannot find an answer to your question, a customer advisor from our Customer Care department is available by telephone at+90 555 066 66 42 , on Monday to Saturday from 10am to 7pm (Paris time), or by email
Browse the collections, open the product you want, choose any options (size/variant if applicable), then click Add to cart. From your cart, proceed to Checkout to complete shipping and payment details. If available, you may also be able to select gifts or samples in your cart before you pay.
Yes. Please contact Customer Care via Contact Us and we’ll assist you with checkout, shipping, or payment questions.
For security and accuracy, orders are placed through our official website checkout. If you need help, contact Customer Care and we’ll guide you step-by-step.
The website shows items currently available online. Some items may be temporarily out of stock or released in limited quantities. If you cannot find a product, contact Customer Care.
Your invoice is usually sent by email once your order ships. If you have an account, you can also access invoices in My Account → Orders.
During checkout, after entering your shipping details, you’ll see the available delivery options for your destination and can select the one you prefer.
If a partner store/boutique near you offers reservations or pickup, contact them directly. Use Store Locator to find the nearest locations and ask about availability.
Vouchers are typically sent by email after your order ships. Check spam/junk folders first. If it’s not there, contact Customer Care and we’ll help.
Enter the voucher code in the voucher/discount field at checkout (or in the order summary), then apply/validate it. Voucher rules (validity, exclusions, combinations) are shown where the voucher is issued.
Yes—contact Customer Care via Contact Us and tell us the occasion, budget, and preferences, and we’ll suggest options.
Contact Customer Care via Contact Us with your order number and photos (if applicable). We’ll resolve it as quickly as possible.
Contact Customer Care as soon as possible so we can investigate with the carrier using your tracking information.
Some destinations may be restricted due to customs/shipping constraints. If shipping is unavailable, use Store Locator to find authorized points of sale near you.
Available options depend on your destination and will be shown during checkout before you pay.
If your destination supports free shipping, it’s usually threshold-based and shown automatically at checkout. (For example, some of your offers show free shipping above a minimum spend.)
Items must be new and unused, with original tags/labels and packaging.
Due to customs restrictions, shipping to certain countries/regions is not currently available on our site. However, we invite you to consult our Store Locator to find out which points of sales are available in your country/region.
The available shipping options will be displayed when you finalize your order.
FEDEX may offer free shipping to your country/region, depending on your order amount. If this option is not available in your country/region, please select an available shipping option.
Each eligible box includes an authenticity letter/certificate with a secret code, and a QR code to verify/track authenticity.
The secret code is printed on the authenticity letter/certificate inside the box. It’s used to claim/register the product and personalize it with the customer’s name.
We are unable to authenticate your perfume based on the lot number or photos of the perfume. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase. Alternatively, in case of doubt concerning the place of purchase, we invite you to consult the list of all our points of sale by clickling here : Store Locator
The QR code helps with tracking and authenticity verification (the box and certificate include QR).
Some items are intentionally limited (for example, the training material mentions limited monthly quantities by country). This protects exclusivity and fair access.
Go to My Account → Create an Account, fill in your details, and confirm via the email you receive. You can also create an account during checkout.
Use Lost your password? on the login page to reset it.
Log in to My Account to view orders, tracking, and saved details.
Stars are our loyalty currency . You earn Stars and unlock privileges based on your tier.
The tiers are: Gold, Elite, Platinum, Diamond.
Based on the current tier table: Elite begins around 150 Stars, Platinum around 300 Stars, and Diamond around 500 Stars (Gold is the entry level).
Benefits can include:
Discounts: Gold 10%, Elite 20%, Platinum 30%
Engraving perks (ranging from 1-time to every purchase + personal consultant support).
Shipping upgrades (threshold-based free shipping → no minimum → express/prioritized shipping).
Early access to launches/offers and first access to limited editions/waitlists.
Gifts (gift box each redemption period; Diamond includes an annual luxury bonus gift).
Birthday gift and event invitations.
Yes—monthly limits depend on your tier
When enabled in your account, you can redeem Stars during checkout for eligible items and rewards
It’s our authenticity & ownership feature: you register your item using the secret code and/or QR found on your certificate to confirm authenticity and link it to your name.
Scan the QR code on the certificate/box, or open Register Product Page.
Enter/confirm the code shown.
Confirm it matches the code printed on the label/certificate.
Select Yes only if the code shown matches your label/certificate code exactly. If it doesn’t match, select No and contact Contact Us so we can help.
The secret code is printed on the authenticity letter/certificate inside the box (it’s specifically described as a “secret code” used to claim the product and personalize it with the customer name).
After verification, the product can be marked as claimed/registered under your profile and used for personalization, authenticity history, and eligible program rewards.
Yes—register it using the recipient’s name (or let them register it themselves). If you want it issued in their name, make sure the registration details match the recipient.
Rule you requested to add: purchase more than 3 eligible products (or an eligible set), then register them using your certificate secret codes/QRs. Once verified, we issue your Expert Certificate in your name via your account/email.
Yes—buying 3+ eligible products strengthens your eligibility, and registration ties them to your name for certificate issuance (per your requested rule).
Use Contact Us. Current policy text also lists phone support and an email contact for shipping issues.
Monday to Saturday, 10am–7pm (Istanbul time)
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